SP20 - Refund?

At last. Another refund has arrived in my MasterCard account.  This time it's Cartrawler with the refund on the car-hire.

All that remains is for Travel-Up to refund the air-tickets and we'll be done and dusted.

Who knows when that will happen.  Every few weeks we get the same bullshit email from them telling us how hard they are working.  Not bloody hard enough.

The lesson I have learned from this is that when I look for flights, Travel-Up will not get a look in.  Despite being a regular customer with them, you still get treated like shit.